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Terms & Conditions
General
These terms and conditions shall apply to your use of the website.
By using the website you agree to be bound by the terms and conditions set out below and if you do not wish to be bound by these terms and conditions you should not use the website.
We reserve the right to alter these terms and conditions from time to time but if we do so we shall post any such changes on the website. Your continued use of the website shall constitute acceptance of the amended terms and conditions.
- Definitions
- Use of the website
- Your obligations
- UK residents only
- Validity of quote
- Price delivery
- Our obligations
- Intellectual property
- Responsibility for content
- Complaints procedure
- Privacy policy
- Third party websites
- Termination
- Jurisdiction and enforceability
1. Definitions
1.1 "you" and "your" means the person who wishes to use the website.
1.2 "we" "us" and "our" means commsquote.com a trading name of IP Phone Solutions Ltd, 77a King Street, Knutsford, Cheshire, WA16 6DX its employees and agents, its successors and includes any other person or business to whom we may transfer our rights under these terms and conditions.
1.3 "website" means a site on the world wide web located at www.commsquote.com
1.4 "product provider" means the manufacturer, supplier, distributor or provider of any product advertised on the website or made available via the website.
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2. Use of the website
You agree that your use of the website shall at all times be in accordance with the following conditions:
- 2.1 You will not do anything that affects the integrity or security of the website or causes or may cause harm, detriment or unreasonable inconvenience to other users of the website or any person or entity otherwise connected with us.
- 2.2 Use of our website is permitted for private non-commercial purposes only.
- 2.3 You will not gather, extract, download, reproduce and/or display on any other website or other online service or otherwise, any material on or from the website, including but not limited to information relating to prices, whether or not by the use of spiders, data mining, trawling or other 'screen scraping' software or system used to extract data;
- 2.4 We will determine whether there has been a breach of these terms and conditions through your use of the website. If a breach of these terms and conditions has occurred we may take such action as we deem appropriate including denying you access to the website, bringing legal proceedings against you and disclosing such information to such legal or regulatory bodies as we feel appropriate.
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3. Your obligations
- 3.1 It is your responsibility to ensure that all information you supply to us or enter onto the website is complete and accurate.
- 3.2 You will need to answer a number of questions on the website in order to compare or obtain a quote for any product. These questions are designed to ensure that we and all relevant product providers have all of the information necessary to provide you with appropriate and timely information relating to the products and/or services in which you are interested.
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4. UK residents only
4.1 The products and services described on the website are only available to residents of the United Kingdom situated, as appropriate, within Great Britain, Northern Ireland or the Isle of Man (but excluding the Channel Islands).
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5. Validity of quote
5.1 When you receive a quote you should click through to the product provider's website if you want to see how long any quote will remain valid. This is because product providers' prices and rates are updated and amended on a regular basis and in some cases daily.
6. Price delivery
6.1 You should receive the results of our price comparison technology interactively. However, we are completely reliant on the availability of the third party sites and on the overall performance of the world wide web. At certain times interactive quotes are not available. You will be advised if this is the case and under these circumstances we will e-mail you to advise when your quotes are ready.
6.2 Each product provider will have a slightly different approach to the provision of quotes. Some will not provide quotes to customers falling outside of their target requirements and others may restrict the availability of certain products. We strive to provide as comprehensive and easy to use a service as possible. It is inevitable that the requirements of certain customers for a quote or a number of quotes for comparison may not be met and you may be one such customer. This is more likely when your requirements are “non standard” or “high risk” as determined by the product providers.
6.3 In such cases we or our trusted partners (being businesses with whom we have agreed to treat your data as we would) may contact you by telephone to see if we can be of further assistance.
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7. Our Obligations
7.1 We are not a product provider. We provide a service which enables you to compare a number of services and products.
7.2 In order to purchase any of the products or services described on the website you must contact the product provider. We or the product provider will provide a direct link to the product provider’s website along with any identification needed to access your details. For some products or services you may need to or choose to complete your transaction over the telephone. You will find all the relevant information regarding the service, the product and contact details on the product provider's website
7.3 Before you complete any purchase it is important that you check all the information that the product provider holds about you is correct. It is your responsibility to ensure all your details are correct, and failure to do so could result in invalidating any product or service. If you are purchasing using a product provider’s website you must also read the product provider's own terms and conditions. The product provider’s terms and conditions will govern any transaction between you and the product provider whereas these terms and conditions relate only to your use of the website.
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8. Intellectual property
8.1 All information, data and copyright material contained in the website and any trade marks (whether registered or unregistered), trade names, brands, logos and devices included in that material belongs to us or our licensors.
8.2 You may download or copy the content and other downloadable items displayed on the website subject to clause 2 of these terms and conditions and on the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for other than personal use is expressly prohibited.
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9. Responsibility for content
9.1 We make no representations or warranties of any kind in respect of the website or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published on the website. The information contained on the website may contain technical inaccuracies or typographical errors. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
9.2 We make no warranty that the website or any linked website is free from viruses or other malicious computer problems. You are responsible for ensuring that you use the appropriate virus checking software.
9.3 Neither we nor any of our employees or other representatives will be liable for loss or damage arising out of or in connection with the use of the website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property in claims of third parties.
9.4 Notwithstanding the foregoing, none of the exclusions and limitations contained in these terms and conditions are intended to limit any rights you may have as a consumer under local law or other statutory rights which may not be excluded or in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
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10. Complaints procedure
What to do if you have a complaint?
Service Standards
We aim to provide a high level of service to all our customers but occasionally things can go wrong, when this happens we will do everything we can to put things right.
Complaints Procedure
If you have a complaint about our service, please contact us first by email and if after emailing us you are still not happy please write to our Customer Relations Manager at the address shown below. Should you wish to use an alternative means of communication, we are happy on request to correspond with you by telephone or fax.
For the purposes of handling complaints our working day is 9am to 5pm Monday to Friday, not including Bank Holidays..
By email:
Please email us at info@ipphonesolutions.com and we will attempt to resolve your complaint within 72 working hours. If we are unable to resolve your complaint, we will agree the next steps with you.
In writing:
Please address your letter to:
CommsQuote.com
Customer Relations Manager
Beck House, 77a King Street, Knutsford, Cheshire, WA16 6DX
Please include your name and address, a contact telephone number, your quote number and details of why you are unhappy. This will help us to respond to you as quickly as possible. If we do not have enough information to investigate your complaint we will contact you to ask you for further details.
If we are unable to resolve your complaint by the close of business the next working day, we will send a written acknowledgement of your complaint to you within 5 working days of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
Within four weeks of receiving your complaint we will send you either a final response or a letter explaining why we are not yet in a position to resolve your complaint and advising you of when we will be contacting you again.
By the end of eight weeks after receipt of your original complaint letter we will send you a final response or a letter explaining why we are still not in a position to issue a final response and advising you of when we expect to be able to do so. At this time, if you are dissatisfied with the delay you may refer your complaint to the Financial Ombudsman Service who may be contacted at South Quay Plaza, 183 Marsh Wall, London E14 9SR, Telephone 0845 080 1800,
Web www.financial-ombudsman.org.uk
If you have a complaint about a product or service that you purchase after having accessed it via commsquote.com
If your complaint is regarding a product or service that you have purchased via the website, then you should complain directly to the relevant product provider responsible for supplying the product or service about which you wish to complain. We cannot accept liability for errors made by the product provider or any intermediary or answer complaints on their behalf. In these circumstances we recommend that you visit the website of the product provider and follow their complaints procedure.
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11. Privacy policy
11.1 We shall comply with all applicable data protection legislation from time to time in force in respect of the personal data we collect from you.
11.2 Additionally we will observe the terms of our Privacy Policy as varied from time to time.
11.3 Where you provide data to product providers utilising the website this will be subject to the product provider's terms and conditions and each product provider may have a privacy policy which differs from ours.
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12. Third party websites
12.1 The website may contain links to websites operated by third parties. Some of these websites will carry our branding and therefore be exclusive for the use of our customers. The operation and content of those websites shall be determined by the organisation which controls the website and this will be governed by separate terms and conditions. Links are provided for convenience only and inclusion of any links should not be taken to imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any other website.
12.2 The website provides access to a number of products and services. These products and services are the responsibility of the individual product providers and we strongly recommend that prior to concluding any transactions with a product provider you take the following steps:
- 12.2.1 Read and ensure you understand the terms and conditions applicable to any proposed transaction as these may differ from our terms and conditions.
- 12.2.2 Where necessary to clarify or check your understanding seek independent advice particularly where the proposed transaction is of significant financial value or is necessary to mitigate a significant risk in the case of insurance.
- 12.2.3 Ensure that you are aware of the product provider's full details and any regulatory body (for example the Financial Services Authority) that is responsible for their conduct.
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13. Termination
We have in our sole discretion the right to issue a warning, temporary suspension, or an indefinite suspension and termination of your rights to use the website if you:
- 13.1 Act inconsistently and in breach of these terms and conditions;
13.2 At any time violate or attempt to violate any rights of any other user of the website or third parties;
13.3 Are engaged in any fraudulent activity.
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14. Jurisdiction and Enforceability
14.1 If any provision of these terms and conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this agreement and the remainder of the provision in question will not be affected.
14.2 English law will apply to this agreement and the parties agree to submit to the non-exclusive jurisdiction of the English courts.
14.3 Save as expressly provided elsewhere these terms and conditions shall apply only between us and you and no other person shall be entitled to benefit from them.
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